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Car Service

FAQs

Q: What types of Vehicles does Kisco Cab have?
A: KIsco Cab features a fleet of late model Cadillac Cars; stretch limousines.
Q. How many people and luggage can fit into a sedan?
A: Our Sedans accommodates up to 4 passengers and up to 3 pieces of luggage depending on size.
Q. Do you charge extra for luggage?
A. There is NO charge for luggage as long as it all fits into the trunk. If any piece of luggage does not fit into the trunk of the town car and must be placed inside the vehicle, there will be a $10 surcharge.
Q: Do I have to bring a Car Seat for my child?
A: If your child is under the age of 7, your child must be in a car seat. All passengers must provide their own car seats. Kisco Cab does not provide car seats.
Q: Can my kids travel alone?
A: An adult must accompany Passengers under the age of 18 years traveling. A driver reserves the right to ask for ID for proof of age.
Q: How much should I Tip?
A: Gratuities are at the discretion of the passenger. Exceptions are: Charge Accounts, 3rd Party Payments and all Stretch Limousines are charged mandatory 20% gratuity.
Q: What are the Tolls to the Airports?
A: TO/FROM: JFK or LGA Toll is $5. TO/FROM: EWR (NEWARK AIRPORT) Tolls are $10. Tolls for roundtrip reservations are charged each way. Driver reserves the right to take best route due to traffic/weather conditions.
Q: When I use a credit card, do I have to present the card to the driver?
A: Yes. When you reserve, you should give your credit card number to the operator or enter it online, for approval purposes ONLY. However, You MUST bring the card with you and present it to the driver.


car to airport  
24 Hours Services (with reservations)
For Reservations, Please Click Here
Q: How much are the Stops in the city?
A: Charges may vary, but the following can serve as general guidelines: Stops On the way: under 30 blocks $6, under 50 blocks $12, and over 50 blocks $16 each. Stops Out of the way: under 30 blocks $12, under 50 blocks $16 and over 50 blocks are $22. Stops within Manhattan using Stretch Limousines. For all other stop fares (i.e. out of town, in the boroughs, etc.) please call our reservation line at 914-666-6000
Q: How will my Credit Card be charged?
A: Credit card number taken at time of reserving is for authorization purposes only. Please present your credit card to the driver upon pick up. The driver will then provide you a receipt for signature. Please take your receipt and credit card from the driver. Once you totaled and signed your receipt, that amount will be charged to your credit card account. Please NOTE: Drivers may take up to 4 days from date of trip before they bring in your signed receipt. Once our billing department has received your receipt, your payment will then be processed. That is why the date that will appear on your statement does not reflect the date of trip.
Q: How do I get a receipt if I forgot to get one?
A: If you don’t have a receipt and need one for billing purposes, please call our reservation line and ask to be transferred to Customer Service Voice Mail. Please provide the following: Name, Date, pick up and destination along with the amount you paid to the driver. Customer Service can either fax your receipt or mail it to your address.
 
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